Refund Policy

1. Prepaid credits

Credits are a prepaid balance for using the Service. They are not a bank deposit, do not earn interest and are not a stored-value instrument redeemable in cash outside this policy.

2. Refunds for unused credits

You may request a refund of unused purchased credits within 14 days of the purchase date. The refund is limited to the unused portion and is reduced by payment-processing fees actually incurred and any promotional bonus credits, which are never refundable.

Refunds are returned to the original payment method where possible. For crypto payments, provider and network fees may affect the refunded amount. We may ask for information needed to verify the account and prevent fraud.

3. What is not refundable

• credits already consumed by API requests, including failed requests that were billed by an upstream provider;
• promotional, bonus or goodwill credits;
• amounts subject to a chargeback, fraud investigation or sanctions restriction;
• third-party fees, taxes already remitted, and on-chain network fees.

4. Duplicate or failed payments

If you are charged twice for the same order, or a payment succeeds but the credits are not delivered, contact support@allgate.ai with the invoice number or transaction hash. Verified duplicate charges are refunded in full. Expired or failed payment intents never move money.

5. Chargebacks

Please contact us before opening a chargeback so we can resolve the issue. A chargeback may result in temporary suspension of the account while the dispute is investigated, and we may recover reasonable dispute costs where the chargeback is found to be invalid.

6. How to request a refund

Email support@allgate.ai from the account’s registered address with the invoice number (for example INV-202610-XXXXXXXXXXXX) and the reason for the request. We aim to respond within five business days and to process approved refunds within ten business days, subject to the payment provider’s timelines.

7. Statutory rights

Nothing in this policy limits mandatory consumer rights available to you under applicable law. If a statutory withdrawal right applies, it prevails over the time limits above.